Contact information

Memas Dessert

Memas Trading GmbH i. G.
Goebenstr. 10
10783 Berlin
Germany

Customer Service and Order Support

For questions concerning orders, products, delivery, cancellations, refunds, damaged products, missing items or other customer service matters, please contact:

Email: support@memasdessert.com

When contacting us regarding an existing order, please include your order number so that we can process your request efficiently.

General Business Inquiries

For general business, commercial or company inquiries, please contact:

Email: info@memasdessert.com

Legal and Data Protection Requests

For legal notices, data-protection requests or other formal communications, please contact:

Memas Trading GmbH i. G.
Goebenstr. 10
10783 Berlin
Germany

Email: support@memasdessert.com

Customer Service Communication

Please provide accurate contact information when placing an order.

We may contact you using the email address or telephone number provided with your order where reasonably necessary to process your order, resolve a delivery issue, obtain information concerning your order or respond to a customer service request.

For delivery-related matters, shipping carriers may also send tracking or delivery notifications using the contact information provided for the shipment, where applicable.

Damaged, Incorrect or Missing Products

If an item arrives damaged, defective or incorrect, or if an item is missing from your order, please contact:

support@memasdessert.com

Please check your delivery promptly after receipt. Because our food products are sensitive, we ask you to report apparent quality concerns or product defects to support@memasdessert.com within 24 hours of receiving the package. If a defect only becomes apparent later, please report it promptly after discovery.

To help us assess your complaint, please provide:

Your order number, the names and quantities of the affected products, and which packages have been opened.
A detailed description of the problem and when you first noticed it.
Clear photos of the affected products and their packaging; for suspected transport damage, also include photos of the outer and inner shipping packaging.
How and where the products have been stored since receipt, whether and when they were refrigerated, the storage temperature in °C, and any time spent outside refrigeration. If the temperature was not measured, please provide an approximate value and identify it as an estimate.
Where reasonably possible, a photo of the relevant storage area, such as the refrigerator shelf or storage container. Please limit the photo to that area and avoid including people or private information.

Please continue to store the products according to the instructions on their packaging. Prompt reporting and this information help us assess their condition at delivery and any effects of subsequent storage. Missing photos or information, or reporting after 24 hours, will not automatically exclude a complaint. Mandatory statutory rights relating to defective goods remain unaffected.